Ordering & Payment
Can I cancel or change my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted for your protection.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Shipping & Delivery
When will my order be processed and shipped?
All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please note that processing times may be extended during peak periods or holidays.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number via email to follow your shipment.
How long does delivery take?
U.S. orders are shipped via standard shipping, with an estimated delivery time of 3–11 business days after dispatch. Delivery times are estimates and may vary due to carrier performance or external factors beyond our control.
How much does shipping cost?
We offer complimentary shipping on all U.S. orders.
Where do you ship?
Molbiré currently ships within the United States only.
What should I do if my shipment is delayed or lost?
If your order appears delayed or has not arrived within the expected timeframe, please contact us at clientcare@molbire.com and we will assist you promptly.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery, provided items are: unworn and unused, returned in their original undamaged packaging, in a resaleable condition. Returns must be requested within 14 days of delivery. Items that show signs of wear, use, alteration, or damage after delivery are not eligible for return.
Which items are not eligible for return?
The following items are non-returnable: Worn or altered jewelry, Custom made-to-order or personalized items, Sale or discounted items, Gift cards.
What if my item arrives damaged, defective, or incorrect?
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at clientcare@molbire.com. When contacting us, please include: your order number and clear photographs of the item and its packaging. Once the issue is confirmed, we will arrange a replacement or refund, as appropriate.
When will I receive my refund?
Once a returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Do you cover the cost of return shipping?
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect. In those cases, we will provide a prepaid return label at no cost to you.
Sizing Guide
How do I find my ring size?
Please refer to our comprehensive Ring Size Guide for detailed instructions on measuring your ring size at home.
Do you offer resizing services?
Please contact us at clientcare@molbire.com to discuss resizing options for your piece.
What if I'm between sizes?
If you are between sizes or selecting a wider band, we recommend choosing the larger size for comfort.
About Our Jewelry
What materials do you use?
Our jewelry is crafted from premium materials including sterling silver, gold plating, gold vermeil, and solid gold options to cover multiple price points.
Are your diamonds lab-grown or natural?
We offer both lab-grown and natural diamonds. Lab-grown diamonds share the same physical, chemical, and optical properties as natural diamonds. Each piece description specifies which type is used.
What is the difference between gold plating and gold vermeil?
Gold plating is a thin layer of gold over base metal, while gold vermeil is a thicker layer of gold bonded over sterling silver, offering increased durability and a richer finish.
Manufacturing
How is your jewelry made?
Our jewelry is carefully curated and crafted from premium materials, with attention to quality, craftsmanship, and timeless design.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Product Care
How do I clean my jewelry?
Clean gently using a soft, dry cloth. Avoid harsh chemicals or abrasive materials.
How should I store my pieces?
Store pieces separately to prevent scratching. Keep in a cool, dry place away from direct sunlight.
Can I wear my jewelry in water?
Remove jewelry before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and household chemicals to maintain its beauty.
